Customer Support & FAQ
Everything you need to know about your Machine Gun Kelly official apparel and accessories.
When will my order ship?
Standard orders are typically processed within 3-5 business days. For limited edition drops or pre-order items, please refer to the specific shipping timeline listed on the product page.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international customers are responsible for any customs duties or taxes.
What is your return policy?
We accept returns and exchanges on unworn, unwashed merchandise within 30 days of delivery. All original tags must be attached. Please note that certain exclusive collection items may be final sale.
How do I know which size to order?
A detailed size guide is available on every product page. Most of our apparel features a modern, slightly oversized fit. If you are between sizes, we recommend sizing up for a more relaxed look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Afterpay and Klarna in select regions.
Are the products ethically sourced?
Quality and responsibility are priorities for us. Our garments are produced in facilities that follow strict fair labor practices and utilize high-quality materials designed for durability and comfort.